Customer Service Policy

1. General Service Principle

We adhere to the core service principle of customer priority, transparency, and zero-hidden-charges. All our service rules, product pricing, discount activities, logistics standards, and after-sales arrangements are uniformly implemented for all users worldwide. There is no region-based discrimination, no hidden fees, and no threshold restrictions for core benefits. We strive to make every shopping experience simple, affordable, and reassuring, allowing every customer to enjoy premium sustainable home products and standardized after-sales protection.

2. Pricing & Discount Rules

All products displayed on the website adopt unified and standardized pricing standards. The entire store provides long-term preferential discount benefits for all commodity categories, and all products enjoy high discounts throughout the site. Customers can purchase all series of eco-friendly cleaning products at a discounted price as low as 40% of the original price, effectively reducing the cost of sustainable home consumption for every user.
All discount activities are automatically applied at checkout without complex redemption steps, membership thresholds, or coupon restrictions. The discount rules are stable and effective all year round, covering all conventional products in the store, ensuring that every customer can enjoy consistent high-cost-performance purchasing advantages.
The website uniformly uses USD as the only currency for product pricing, settlement, and order display. All order amounts, discounts, and refund amounts are calculated and displayed in a unified currency standard, avoiding exchange rate differences, settlement errors, and confusing pricing problems, bringing users a clear, intuitive, and standardized shopping settlement experience.

3. Global Shipping & Delivery Service Policy

We provide inclusive global free shipping services for all orders. There is no minimum order quantity, no minimum order amount, and no regional restriction. All purchases on our website automatically qualify for free global delivery. Customers are not required to bear any freight fees, packaging fees, or handling fees during the entire shopping process.
In terms of cross-border transaction costs, we fully undertake all tariff costs and all customs clearance-related expenses generated during international transportation and customs clearance procedures. All additional fees arising from cross-border delivery are covered by our side. Customers only need to pay the final discounted product price displayed on the page, without any extra or hidden charges, realizing a true one-stop zero-extra-cost shopping experience.
All orders will be processed and arranged for shipment within our standard processing cycle after successful payment confirmation. We adopt standardized order sorting, inspection, and packaging processes to ensure that all products are well-packaged, intact, and compliant with international transportation standards. The overall global delivery cycle is stable and efficient, enabling customers to receive their ordered products within the standard delivery time range.
We cooperate with stable and high-quality international logistics channels to ensure the safety and stability of cross-border transportation. During transportation, we strictly protect products from extrusion, damage, leakage, and other risks, and track the logistics status in real time to ensure smooth delivery.

4. Return & Refund Policy

We provide a customer-friendly and industry-competitive return service to fully protect consumers’ legitimate shopping rights and interests. We support a long-term return window for all products sold on the website. Customers who have reasonable return demands can apply for return processing in accordance with official rules within the valid return period.
Applicable return scenarios include but are not limited to product quality problems, transportation damage, inconsistent product description, unsatisfactory use effect, and other legitimate personal reasons. We do not set harsh return barriers, and fully respect every customer’s shopping experience and subjective evaluation of products.
After customers submit a valid return application and successfully return the goods in accordance with the specified return process and return address, we will conduct official inspection and verification of the returned products. Once the return is confirmed to comply with the rules, we will initiate the official refund process immediately. The entire refund processing will be completed within the standard refund cycle, and the full refund amount will be returned to the customer’s original payment account.
All refund processes are standardized, transparent, and orderly. We strictly abide by the refund time standard, without deliberate delay, prevarication, or unreasonable deduction of refund amount, ensuring that customers can safely and efficiently complete the after-sales refund process.

5. Customer Consultation & Communication Service

We provide unified and official customer consultation channels for all users. If customers have any pre-sales consultation, product parameter inquiry, discount rule consultation, logistics progress inquiry, order problem feedback, after-sales service application, product usage guidance, and other related demands, they can get in touch with our official customer service team through the independent Contact Us page on the website.
Our customer service team is professionally trained, familiar with all product features, discount rules, logistics standards, and after-sales policies. We adhere to the service tenet of patience, professionalism, efficiency, and sincerity to respond to customer questions and feedback, solve user shopping problems in a timely manner, and provide reliable service support for every order and every user.
All consultation records and service feedback will be uniformly retained and processed to ensure the standardization and traceability of customer services, continuously optimize user shopping experience, and improve service quality.

6. Service Update & Policy Revision Statement

We reserve the right to appropriately adjust and optimize the service content, including product discount rules, service processes, and service standards, according to business development and market operation requirements. All policy updates will be displayed and notified through the official website page. The updated service policy will take effect immediately after being published, and will be applicable to all subsequent orders and customer shopping behaviors.
We will always maintain the principles of transparency and fairness, ensure that all service adjustments are based on optimizing customer experience and standardizing service processes, and will not arbitrarily damage the legitimate rights and interests of existing customers.

7. Core Service Commitment

We solemnly promise to every customer: all products are strictly inspected with guaranteed quality; all preferential activities are truly effective without false publicity; all global free shipping and tariff-bearing services are fully implemented without hidden charges; all return and refund services are standardized and efficient without unreasonable restrictions. We are committed to building a trustworthy, transparent, and high-quality independent shopping platform for global users, letting every customer enjoy affordable, convenient, and secure green shopping services.

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