Terms of Use

1. Website Service Description

Our website is an independent online shopping platform dedicated to displaying and selling high-quality eco-friendly home cleaning products. We provide users with official product display, parameter introduction, online purchasing, global delivery, after-sales guarantee and one-stop shopping services. All products launched on the platform are independently screened and inspected by us, focusing on safe, effective and sustainable home cleaning solutions, providing users with cost-effective daily household supplies.
We always maintain stable platform operation and continuously optimize website page experience, transaction process and service system. We strive to provide users with smooth, convenient and intuitive online shopping services. At the same time, we do not guarantee that the website will be in an uninterrupted absolute operating state at all times. Normal platform maintenance, system upgrade, network failure and other objective factors may cause temporary service interruption, which will not constitute any breach of commitment by the platform.

2. User Eligibility & Account Rules

All users who access and use this website must be natural persons with independent civil capacity or legal entities that can bear corresponding behavioral responsibilities. If you use this website on behalf of an organization, you promise that you have obtained valid authorization from the organization and can bind the organization to abide by these usage terms.
When users register and use platform accounts, they need to submit true, accurate and complete personal information. Users shall be solely responsible for the security of their account login information, account password and personal operating rights. All browsing behaviors, order operations and service applications generated under the user’s account shall be deemed to be independently operated by the user, and the user shall bear all corresponding responsibilities.
Users shall not lend, transfer or sell platform accounts to third parties without official permission. Once abnormal account login or unauthorized operation is found, users shall take the initiative to contact our official customer service through the Contact Us page to report and deal with it in a timely manner. We have the right to freeze or restrict abnormal accounts that have potential safety risks or violate platform rules.

3. User Code of Conduct

When using all services of this website, users must abide by relevant network usage norms and public order and good customs. Users shall not use this platform to carry out any illegal, improper or infringing behaviors, including but not limited to using the website to publish false information, malicious comments, infringing content and illegal content, interfering with the normal operation of the website, attacking or invading the platform system and data, and maliciously brushing orders, fraudulently enjoying discounts and other abnormal transaction behaviors.
Users shall not copy, disseminate, modify or use the website’s pictures, texts, product introductions, page designs and other copyrighted contents without authorization. All text, pictures, graphics and design elements displayed on the website are protected by intellectual property rights. Any unauthorized commercial use and secondary dissemination behavior is not allowed.
Any improper use of the website by users that violates these usage terms will result in the platform’s right to restrict user access, suspend account permissions, cancel abnormal orders and other disposal measures. Users shall independently bear all losses and responsibilities caused by violation of usage rules.

4. Product & Order Usage Rules

All product prices displayed on the website are uniformly priced and settled in USD, with transparent and open prices and no hidden charges. The platform provides long-term full-site preferential discount activities, and all products can enjoy stable discount benefits. All discount rules are subject to the real-time display of the website checkout page.
After the user completes order payment, we will arrange shipment within the specified processing cycle. The overall delivery time of international logistics will be implemented in accordance with the platform’s unified service standard. We provide global free shipping services for all orders, and fully bear all tariffs and customs clearance fees generated in the cross-border transportation process. Users do not need to pay any additional fees beyond the product settlement price.
We implement standardized after-sales service rules. Users can apply for return services within the valid return period in accordance with official rules. After the returned products are verified to be compliant, we will complete the refund processing within the specified cycle, and the refund will be returned to the user’s original payment account in full. All order transactions and after-sales services are subject to the platform’s independent announced shipping policy, refund policy and purchase terms.

5. Intellectual Property Protection

All intellectual property rights on this website are protected by relevant norms, including but not limited to text content, graphic design, product pictures, copywriting descriptions, page layout, brand logo and all original platform content. All the above contents are independently planned, designed and edited by our platform, and no third party may copy, imitate, intercept, disseminate or use them for commercial purposes without our written permission.
Users acknowledge that all intellectual property rights generated by using the website services still belong to the platform. Users only obtain the right to browse and use the website personally and non-commercially during the shopping process, and do not obtain any intellectual property authorization of the platform.
We will actively protect our own intellectual property rights, and have the right to pursue legal responsibilities for any infringement, plagiarism and unauthorized commercial use behaviors found.

6. Third-Party Platform Disclaimer

This website may contain links and entrances to third-party platforms during operation. All external links are only for the convenience of users’ browsing and inquiry. We have no control right over the operation rules, privacy policies, service quality and content authenticity of third-party websites.
Users need to independently judge and bear the risks of accessing third-party links. All browsing, registration, transaction and other behaviors of users on third-party platforms have nothing to do with our platform, and we will not bear any loss and responsibility caused by users’ access to third-party platforms.

7. Service Limitation & Disclaimer

We strictly control the quality of all products sold on the platform, and provide standardized logistics, after-sales and customer service guarantees. However, we do not undertake any indirect loss, accidental loss and derivative loss caused by users’ improper use of products or subjective expectations that do not conform to product attributes.
The platform will try its best to ensure the stability of website access and the accuracy of product information, but it does not rule out minor text errors, page display abnormalities or information update delays caused by system factors, which will not affect the normal transaction validity of user orders, and the platform will revise and optimize them in a timely manner.

8. Contact & Feedback Channel

If you have any questions, opinions, suggestions and disputes related to these Terms of Use, website service rules and platform usage rights, please contact our official customer service team through the Contact Us page on the website. We will respond to user feedback in a timely manner and properly solve user problems on the premise of abiding by platform rules.

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